The cost for shipping is calculated and displayed on the Checkout page before you complete your order. You can also find delivery costs on the Order Confirmation email and online when you view your order on the Order Status website.
You will receive an email at the address you have specified when your order has been dispatched. This email contains the tracking number (if applicable) so you can track it online right to your door. You can also choose to have a delivery confirmation sent to your mobile phone via text message.
Orders for in stock items will be delivered within 7 working days. In the event of a public holiday, delivery will be on the next delivery day. Standard deliveries take 1 to 3 working days. If you do not receive your parcel within 7 working days, please email us at [email protected]
International shipping is calculated in the checkout. The delivery timescale is generally 7 to 14 working days although this is not guaranteed. Customs charges or taxes for international deliveries may apply which Maejestica is not responsible for. All fees imposed during or after shipping are the responsibility of the customer.
Changing Your Order/Contact Information
We cannot make any changes to the delivery address once your order is shipped.
Delivery to business addresses and multiple occupation buildings
Maejestica allow delivery to alternate delivery addresses including business addresses and places of work. If you do specify a business address for delivery, please ensure that there will be someone available during normal working hours e.g. at reception who can sign for delivery on your behalf as the carrier deliver to the address and not necessarily to the named person. Please note that in a multiple occupation building, anyone in the building is allowed to sign the parcel to confirm its receipt. The carrier consider an item as delivered once a signature at the designated address is achieved. It is your responsibility to ensure that the recipient is at the delivery address, or to obtain the delivered parcel from the signatory.
Inspection Upon Delivery
Examine your order upon delivery to ensure that there are no visible signs of damaged, missing or incorrect pieces. In the event that there are missing, damaged or incorrect packages. In the event that there are missing, damaged or incorrect packages, please contact us through WhatsApp or send us an email at [email protected] within 24 hours of your delivery.
Late or Lost Deliveries
Maejestica uses EasyParcel for all of our domestic deliveries and PosLaju for our international deliveries for reasons of reliability and convenience. Unfortunately, as with all delivery services, there are rare circumstances where parcels do not arrive in the agreed timescale or they are lost completely. Under these circumstances, we endeavour to ensure that the item is delivered to you as soon as possible by contacting the delivery service and attempting to locate your parcel and have it delivered. You may also contact the delivery service yourself with the tracking number supplied to you in your despatch email. In the case of lost items, Maejestica is not liable for any lost products during shipping. You must contact the carrier yourself to file a claim. However, Maejestica will make necessary effort to help you in your claim.